Repair Stories

Kenmore Refrigerator Not Cooling in Ozona, Palm Harbor: Fresh Food Fan and Defrost Sensor Replaced

Stainless Kenmore French door refrigerator with an ice and water dispenser and two bottom drawers in an Ozona, Palm Harbor kitchen
Symptom
The main refrigerator section wasn't cooling. The freezer was fine.
Cause
The fresh food evaporator fan wasn't working. We also replaced the defrost sensor, which fails often on these.
Fix
Replaced the fan and the defrost sensor.

A Kenmore French door refrigerator in the Ozona neighborhood of Palm Harbor wasn’t cooling in the main section. The freezer was fine.

Kenmore refrigerator data label with model 596.72383410 readable; serial number blurred

The fresh food side was reading close to 59 degrees.

Infrared thermometer pointed at a shelf in the refrigerator section, reading about 59 degrees Fahrenheit

What we found

On this Kenmore the fresh food section has its own evaporator and fan. We emptied the section and took off the rear panel to reach them.

Emptied refrigerator section with the shelves removed, showing the water valve and ice maker parts at the top and the evaporator cover at the bottom

The coil behind it was covered in ice, and the fan wasn’t working.

Refrigerator evaporator coil behind the rear cover, covered in ice, with the frosted wiring and sensor

The repair

We replaced the fan, because it wasn’t running. We also replaced the defrost sensor. It’s a part that fails often on these refrigerators, so we swapped it as a precaution.

Factory certified part box on the open refrigerator drawer, with the old fan sitting on a towel and ice melted off the coil New fan installed above the clean evaporator coil in the refrigerator section

If the main section of your refrigerator warms up while the freezer stays cold, call us. Our refrigerator repair service covers Palm Harbor, Oldsmar, Clearwater and nearby.

FAQ

Why is the freezer cold but the main refrigerator section warm?

On this Kenmore the fresh food side has its own evaporator and fan. When that fan stops, the cold air doesn't move and the section warms up while the freezer keeps working.

Why replace the defrost sensor too?

It's a part that fails often on these refrigerators, so we replaced it as a precaution while the section was open.

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