Repair Stories

Samsung Freezer Warming Up in Westchase: Evaporator Fan Replaced Friday Night

Stainless Samsung side-by-side refrigerator with an ice and water dispenser in a Westchase, Tampa kitchen
Symptom
Freezer temperature rising fast while the refrigerator side stayed cold.
Cause
The evaporator fan motor in the freezer had stopped.
Fix
Replaced the evaporator fan motor the same evening, with a part we had on the truck.

A client in Westchase called on a Friday and asked if we could come the same day. The temperature in the freezer of their Samsung side-by-side, model RH25H5611SR, was rising fast. The refrigerator side was fine.

We got there around 7 in the evening.

Samsung refrigerator data plate with model RH25H5611SR readable; the QR code on the label above is blurred

Two evaporators

This is a side-by-side with two evaporators, one in the refrigerator and one in the freezer. Each has its own fan that pulls air across the coil and pushes the cold air through the compartment. That explains why only one side warmed up.

We emptied the freezer and took off the rear panels to get at the coil.

Emptied freezer compartment of a Samsung side-by-side with the Ice Master icemaker at the top Samsung freezer with the rear cover off, showing frost built up at the top of the evaporator coil

What we found

The evaporator fan motor had stopped. It’s a very common failure on these Samsungs. With the fan not running, the cold air stays on the coil instead of reaching the freezer.

Freezer evaporator fan and housing sitting on the floor, removed from the rear panel of the Samsung Samsung freezer rear panels laid out on the floor, one with the fan motor mounted on it

Fixed on the spot

We keep the popular fan motors in stock, so we had one with us. We swapped it in that night.

Two Samsung evaporator fan motors side by side on the floor, each marked 12

Keeping a stock of parts like this isn’t cheap, but it’s worth it. The client keeps the food in the freezer, and we don’t have to make a second trip.

If your freezer is warming up and the refrigerator is fine, call us. Our refrigerator repair service covers Westchase, Tampa, Oldsmar and the surrounding area.

FAQ

Why is my freezer warming up when the refrigerator side is fine?

On a side-by-side like this Samsung, the freezer and the refrigerator each have their own evaporator and fan. In this Westchase home the freezer's evaporator fan had stopped, so the cold air wasn't moving, and only the freezer warmed up.

Can a refrigerator be repaired the same night it fails?

Often, yes, if we have the part. We keep the common fan motors on the truck, so this one was fixed on a Friday evening visit and the client kept their food.

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