Kenmore Washer Diagnosis in Clearwater: A Control Board Failure and a Landlord's Call

A landlord in Clearwater called us about a Kenmore top-load washer (model 110.20362813) in one of his rental houses. The complaint was a familiar one: the washer kept draining continuously after it should have stopped.

Diagnosis

We ran the machine through its built-in test mode, and every step passed clean — no faults with the motor, the lid lock, or the water valves. But at the end of the test cycle, the washer sat there draining for a couple of minutes instead of stopping like it should.

That combination — a clean test mode pass paired with a drain that won’t stop — is a pattern we see regularly on these machines, and it points straight at the control board. It’s one of the most common failures on this platform.

The landlord’s decision

A control board replacement would have fixed it, but for a rental property, the math doesn’t always favor repair. In this case, the client decided to just replace the washer instead of putting money into an aging unit.

Since he asked for a recommendation, we suggested a basic GE washer for the rental. GE’s simpler models are inexpensive, reliable, and straightforward — skip the models loaded with extra wash cycles and smart features, and a basic GE will run for years without giving a landlord headaches.

The takeaway

Not every appliance call ends in a repair, and that’s fine — sometimes the right answer for a rental property is a same-day diagnosis and honest advice about repair versus replacement. If your washer keeps draining after the cycle ends, that’s usually a control board issue worth having looked at before you decide which way to go. See our washer repair page for what we typically check.