Samsung Electric Range Burner Not Heating in Palm Harbor: The Element Was Fine, the Switch Wasn't
- Symptom
- The front right burner on the glass cooktop wasn't heating. The other burners and the oven worked.
- Cause
- The control switch for that burner had failed, so the element wasn't getting power. The dual element itself checked out fine on the meter.
- Fix
- Replaced the burner switch behind the knob (Samsung part DG44-01006C). The burner heats again, and no new element was needed.
A client in the Highland Lakes neighborhood of Palm Harbor called about their Samsung slide-in electric range (model NE63T8111SS, made in 2020). The front right burner had stopped heating. The other burners and the oven were fine.
It looked like the element
This is the burner that wouldn’t heat. It’s a dual burner, with a small inner ring and a bigger outer ring you turn on for larger pans.
When one burner goes out and the rest work, the element under the glass is usually the reason, and at first that’s what we thought here. But when we checked the element’s resistance with a meter, both rings read normal. The element was good.
The switch behind the knob
So the problem was further back. Every burner has its own switch behind its knob. It clicks power to the element on and off to hold the heat level you pick, and on a dual burner it also brings in the outer ring. This one had failed, so a perfectly good element wasn’t getting any power.
To reach it, we opened up the control panel. The burner switches sit at each end, with the main control board in the middle.
We put in a new Samsung switch, part DG44-01006C.
Working again
With the new switch in, the burner heats again, and the client didn’t need a new element after all. If one burner on your glass-top range won’t heat, have the switch checked before you buy an element. More on how we handle cooktop repairs.
FAQ
Why won't one burner on my glass-top range heat if the element is fine?
Each burner has its own switch behind the knob that sends power to the element. If that switch fails, a good element gets no power and the burner stays cold.
How do you tell a bad burner element from a bad switch?
We check the element's resistance with a meter. If both rings read normal, the element is good and the problem is the switch or the wiring that feeds it.