Repair Stories

Samsung Refrigerator Ice Maker Not Working in Dunedin: Replaced and Sealed Around the Edges

New Samsung ice maker from a Service Pack box lying on paper on a kitchen counter, with the old ice maker and its fan assembly beside it
Symptom
The ice maker stopped working.
Cause
The ice maker had failed. It was also crooked in its housing from the start.
Fix
Replaced the ice maker and sealed the gaps inside and outside with sealant, as Samsung recommends.

A homeowner in the Lake Haven area of Dunedin asked us to fix the ice maker in their Samsung French door refrigerator, model RF28R7201SR. It had stopped working.

Samsung refrigerator data labels with model code RF28R7201SR readable; serial number, barcode and QR codes blurred

What we found

This is a common problem on these refrigerators, but this one was unusual. The old ice maker was damaged from the start, and it sat crooked in its housing. It kept working in spite of that, until it finally stopped.

The old Samsung ice maker in the freezer door, sitting crooked with its tray and ice bucket below

In this case it wasn’t ice blocking it. The ice maker had simply stopped.

The replacement

We replaced the ice maker with a new one from a Samsung Service Pack.

The empty ice maker compartment in the Samsung freezer, with the old ice maker's mounting points and wiring connectors The new ice maker, with its yellow connector, lying next to its Samsung Service Pack box and the old ice maker with its fan on the counter

Sealing the gaps

Samsung recommends running sealant around the ice maker, so we sealed every gap with sealant on both sides, inside and outside.

That improves things, but it doesn’t solve the problem completely. Ice will still build up under the ice maker over time, so it needs to be cleaned out now and then. If it isn’t, the ice maker can stop again.

If your ice maker has stopped, or there’s ice building up under it, call us. Our ice maker repair service and refrigerator repair service cover Dunedin, Clearwater, Palm Harbor and nearby.

FAQ

Why does ice build up under my Samsung ice maker?

It's a known weak spot on these refrigerators. Sealing the gaps around the ice maker, as Samsung recommends, helps, but it doesn't stop it completely. The ice still builds up under the ice maker over time, so it needs to be cleaned out now and then or the ice maker can stop.

Is a crooked ice maker a problem?

It can be. The ice maker in this refrigerator was crooked from the start. It still worked for a while, but it was one more reason to replace it.

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